Digital Protocols

Send a Digital Case

DDX

  • Open the DDX application or website associated with your dental software (like Dentrix or 3Shape).
  • Find the “Connections” or “Find a Lab” section. Use the search function to locate Carolina Dental Ceramics. You can search by the our lab’s name or our email: Support@CarolinaDentalCeramics.com.
  • Click “Add” or “Request Account” button next to our lab’s listing.

Sirona

  • Log in to Cerec Connect at www.sirona-connect.com
  • Select “My Cerec Connect,” then “Edit Account”
  • Under “My Account,” select “My Favorite Laboratories”
  • Type “Carolina Dental Ceramics” in the field for “Company Name,” then “28211” for Zip Code
  • Click “FIND”
  • Check the box that says “Carolina Dental Ceramics”
  • Click “ADD” to complete the registration
  • When sending a case, add “Send to “Carolina Dental Ceramics” in the notes

Trios – 3shape

Option 1

  • Go to https://us.3shapecommunicate.com
  • Select “CONNECTIONS”
  • Request a connection with Carolina Dental Ceramics or search Support@CarolinaDentalCeramics.com
  • Call Carolina Dental Ceramics at 704.366.7731 to let us know you have requested a connection
  • After your connection to Carolina Dental Ceramics is approved, select Carolina Dental Ceramics when sending files

Option 2

Send an email to us at Support@CarolinaDentalCeramics.com or call us to provide our team with your email address, and we can send you an invitation to connect

iTero

Option 1

  • Select “Find a Laboratory” on your iTero scanner
  • Connect with Carolina Dental Ceramics using our Company ID: 8790 or Support@CarolinaDentalCeramics.com
  • After connecting to us as a Lab, select “Carolina Dental Ceramics” on your scanner when sending files

Option 2

  • Call 800-577-8767
  • Select Option 1
  • Request that Carolina Dental Ceramics is added to your scanner. Identify our lab using our phone number 704.366.7731
  • After Carolina Dental Ceramics has been added, restart your scanner
  • After connecting to us as a Lab, select Carolina Dental Ceramics on your scanner when sending file

Medit

  • Log into www.meditlink.com with the administrator account
  • Go to “Partners on the left pane”
  • Search for “Carolina Dental Ceramics” and click the “Request Partnership” button
  • You’ll see that the lab has been added to the “My Partner List” with the status reflected as “Partnership Pending”

Carestream

  • Visit Carestream Connect on your scanner
  • Search for Carolina Dental Ceramics
  • Add Carolina Dental Ceramics
  • Select Carolina Dental Ceramics when submitting scans or raw .STL files
  • Email Carolina Dental Ceramics at Support@CarolinaDentalCeramics.com